Frequently asked questions
How long will it take to receive my video?
While we endeavor to send you your video as soon as we possibly can, please allow 5-7 business days, after placing your order, for us to send you your .mp4 download link.
Are my childs videos safe?
We can assure you we try our best to ensure ALL the videos are protected as best we can. We have procedures in place to cross check the person ordering to the child/performer, we ask for the purchaser to verify their relationship with the performer, each event now has a password in order to view and your video will be sent via a password protected link.
How long are the routines available for sale?
Routines are available for sale for a period of 3 months after the event finishes.
I can't find my childs name, was their routine filmed?
The likelyhood is Yes! We endeavour to record every routine at every event we attend.
Can I share my videos to social media?
Our APRA/AMCOS license is to sell videos for PRIVATE and DOMESTIC use only. which means they can not legally be shared publically on social media.
What happens if I cant download my video?
On the rare occasion some people can have difficulty downloading and playing back their videos. If this happens to you please dont hesitate to contact us and we will work with you to ensure you are able to view your video!
My video wont play back, what do I do?
Please note that some phones will not allow you to download the videos but will allow you to play back.
I forgot to pick up a brochur. Can I still get the password?
Yes! Please click here and fill out the form. Once we verify you attended the event we will contact you with the password to access the relevant site.